RESEARCH

National Core Indicators

National Core Indicators (NCI) is a collaborative effort between the National Association of State Directors of Developmental Disabilities (NASDDDS) and the Human Services Research Institute (HSRI). NCI supports state agencies in gathering a standard performance and outcome measures that help track performance and compare results to other states. 40 states and the District of Columbia currently participate with NCI. NCI provides the Division a uniquely valuable source of information, allowing the Division to collaborate with and compare findings and performance with a large group of other states. The Division participates in four individual NCI surveys:

Adult Consumer Survey

The Adult Consumer Survey is conducted yearly by the Division’s Quality Management Team by conducting face-to-face interviews with persons receiving services who are over the age of 18. It gathers background information and measures such as employment and other daily activities, home, safety, friends and family, satisfaction with services and supports, community inclusion, choices, rights, and access to services.

Adult Family Survey

The Adult Family Survey is designed to gain feedback from the family members of persons 18 years of age or older who are receiving in-home services and supports. The survey is mailed to families and collects feedback in areas such as information and planning, access and delivery of services and supports, choice and control, community connections, satisfaction with services and supports, and family outcomes.

Child Family Survey

The Child Family Survey is designed to gain feedback from family members of children under the age of 18 years of age who receive in-home services and supports. The survey is mailed out and is to be filled out by family members and not the child receiving services. Feedback is collected on areas such as information and planning, access and delivery of services and supports, choice and control, community connections, satisfaction with services and supports, and family outcomes.

Family Guardian Survey

The Family Guardian Survey collects feedback from the family members of persons 18 years of age or older who are receiving supports in residential settings. The survey is mailed to families and collects feedback in areas such as information and planning, access and delivery of services and supports, choice and control, community connections, satisfaction with services and supports, and family outcomes.

Staff Stability Survey

The Staff Stability Survey collects direct support staff data on staff wages, turnover, tenure, and vacancy from contracted providers who provide residential, supported living, in-home, day program, community support program, and job or vocational services.