Support Coordinator Core Trainings

The Division is now offering the annual support coordinator training materials online. If you are a new support coordinator, you will need to complete both the "New Support Coordinator Training" and "Ongoing Support Coordinator Training" videos and take their corresponding quizzes. If you are not a new support coordinator, you will just take the "Ongoing Support Coordinator Training" and its corresponding quiz.

You must watch all of the videos required (based on if you are a new or ongoing support coordinator) prior to taking the quiz. If you do not take the quiz, you will not receive credit for the training. 

New Support Coordinator Training



Welcome- Angie Pinna


Managing Documents in USTEPS- Anna Owen


Government Records- Anna Owen


Report Portal- Tyler Black

Supports Intensity Scale- Joan Kessler


Human Rights- Brenda Carlisle & Bob Pease


Click here to certify that you completed the new support coordinator training


Person Centered Support Plan Process- Jessica Hooper


DCFS Youth in Care State Match Agreements- Sheri DeVore


Waiver Overview- Nadia Holindrake


Acquired Brain Injury Waiver (Two Part Video)- Rolf Halbfell


Building Budgets- Rick Birrell

Click here for budget information in the USTEPS Help Manual

Ongoing Support Coordinator Training

Finance- Mel Castillo


Support Coordination Contract Review Trends- Jessica Hooper


Medicaid Denials- Scott Fields



Click here to certify that you completed the ongoing support coordinator training
Housing- Camille Bowen


Assistive Technology- Scott Fields


Vocational Rehabilitation- Aimee Langone


Emergency RFS Requests- Rick Birrell

Click here for RFS information in the USTEPS Help Manual